Covid FAQ

Branch Information - Is Enterprise open during the Coronavirus outbreak?

Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move critical goods and services during this global health crisis.  We are committed and ready to help you get wherever you need to be.

Branch Information - Are rental vehicles available for frontline responders?

As an essential services provider, we are committed to supporting our frontline responders now more than ever. This includes supporting our healthcare professionals, emergency responders and the many others supporting our communities during this global health crisis with vehicles to meet their critical transportation and personal mobility needs.

Branch Information - What are Enterprise’s operation hours during the Coronavirus outbreak?

In some locations, we have adjusted our hours of operation to better protect customers and employees. Find your neighbourhood car rental branch to see the most up-to-date operating hours.

Branch Information - What is the current rental process?

To help protect both customers and employees, we have modified our car rental process. This includes the addition of kerbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.

Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.

Whether you are picking your vehicle up kerbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.

Branch Information - How does car rental return work during the Coronavirus outbreak?

If you are currently renting a car with us, your local branch should be reaching out to you about options to return your rental vehicle. If you have any additional questions or are looking for more information, please call 1300 035 807. 

Branch Information - Can I rent a car at the airport during the Coronavirus outbreak?

Yes, our airport locations are open.  Find an airport car rental location and start a reservation.

Reservations - Can I cancel my existing reservation?

Yes. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Reservations can be cancelled using your confirmation number along with your first and last name on our website or on the confirmation email.

Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.

Reservations - Can I extend my reservation?

Yes. Please refer to you email you recieved pre arrival for your Rental Agreement Number and reach out to your rental branch or call 1300 035 807 to extend your reservation. 

Reservations - Can I change my rental pick up/drop off time?

Yes. You can continue to modify your reservation, including vehicle, location, date and time using the website or Enterprise app. If you booked using a third party, you will need to modify your reservation using that third party.

If you've already picked up your rental vehicle, reference your Rental Agreement Number and  reach out to your rental branch or call 1300 035 807 for more information.

Reservations - I have a mechanical issue with my rental - what do I do?

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call roadside assistance at 1800 648 058 and they will help you with the towing process.

Cleaning Procedures - What is being done to protect and reduce risk?

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

That’s why we have modified our cleaning procedures that take place between every rental using recommendations from the government.

On top of vacuuming and general wipe-down cleaning, we are using a disinfectant to sanitise key areas between every rental, like the following:

  • Key & key fob
  • Center console
  • Cupholders & compartments
  • Areas between seat/console & seat/doorjambs
  • Dashboard
  • Instrument panels
  • Steering wheel & column
  • Accessory panel
  • Door interiors & pockets
  • Door handles (interior & exterior)
  • Mirrors
  • And other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.