Have a question about renting a car with us? Find the answers to our most frequently asked questions below.


General Car Rental Questions


What are your renter requirements for renting a car in Australia?

What forms of payment are accepted for renting a car?

Can I pay for the rental of a car for another individual?

Do I need a deposit to rent a vehicle in Australia?

What are your driver license requirements for renting in Australia?

What are your age requirements for renting in Australia?

Can I add an additional driver to my rental?

How do I change or cancel my reservation?

What if my flight is delayed (for airport locations in Australia)?

Can I return my rental vehicle if the Enterprise location is closed?

I would like to keep my rental vehicle for a few days longer, is that possible?

I want to return my car early, will I get a refund?

Will there be an additional charge if I am late returning the rental vehicle?

How long will my booking be held for if I am running late?

What is the minimum amount of time I can rent a vehicle for? 

Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?


Kilometre Allowance and Authorized Driving Areas


What is the kilometre allowance for Enterprise vehicle rentals?

Can I take a vehicle one way?

Can I take an Enterprise vehicle anywhere in Australia?


Vehicles, Equipment and Protection Products


Can I guarantee the make and model of the car I hire?

Does Enterprise Rent-A-Car offer additional equipment such as child safety seats or GPS?

Can I reduce my damage liability for a rental car in Australia?


Fees, Fines and Tolls


What is a vehicle registration recovery fee (RRF) and premium location fee (PLF)?

What happens if I drive on a toll road?

What happens if I get a traffic infringement?


Customer Service


What should I do if I leave something in the vehicle?

What should I do if I have an accident?

What if I breakdown or need roadside assistance?